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Frequently Asked Questions

Hi There! You have questions? We have answers!  If you still have additional questions, please contact us.

P.S. - God Knows Your Name!

Journals

Step 1 - Pick your favorite cover!

Step 2 - Choose YES or NO for Adding Cover Initials. If you choose YES, you will then add 1, 2, or 3 letters to the box that appears. If you choose NO, you will receive the Isaiah 43:1 scripture cover (Women's journals) or the original Personalized Scripture Journal cover (Men's and Kid's). Please view the product images to see the options and click PREVIEW after the next step to view your Cover and interior pages.

Step 3 - Add a name to be included on the interior journal pages. Using a first name only reads best in the scriptures. Our printers have a 16 max character limit, so short 2-word names also work with a space in between. (Example: "Sara Anne" = 9 characters) Please make sure to enter the name as you want it to appear on the pages. (You can PREVIEW your cover and interior pages before moving on).

Step 4 - Choose your scripture translation. We offer Standard, KJV, and Spanish. Click the drop down menu and choose the version you would like.

Step 5 - Add an optional gift note to your journal. (This adds an additional $3). If you would like to add this option click the drop down menu under “Add Gift Note & Box”, select “Yes” and type your personal and heartfelt message into the Gift Note box that will appear below. The gift message can be up to 750 characters and is printed and bound as part of the journal pages! This option also includes a gift box for your journal.

Please note: We cannot add a gift note or gift box after you place your order so make sure you choose that option prior to checkout. 

Step 6 - Add an optional leather cover. (This adds an additional $35). If you would like to add this option, click the drop down menu under “Leather Cover", and select one of the colors listed: Black, Powder Blue, Tobacco Brown or Yellow.

Step 7 - Press PREVIEW to view your name and optional gift note exactly as it will appear in the journal. Please confirm everything looks good before adding to cart. Since each journal is custom made to order, we don't offer refunds. Please verify all of your options are correct before placing your order.

Step 8 - Add to cart and continue to checkout.

Paper Sunday’s journals are spiral bound with a finished size of 5.5” x 8.5”.   Additionally, each journal has 144 pages with 72 different personalized scriptures at the bottom of each page. Pages are lined on both the front & back. A protective plastic also cover is included for free!

Yes! After you select YES or NO for cover initials and enter your name for the interior pages, press the PREVIEW button to view your custom cover (if YES was selected) and some example pages with your name. Please double check your spelling before proceeding to checkout!

Yes! You can add a gift message which will be printed and bound as part of the journal pages! Your journal will also be delivered in a gift box when you choose to add a gift note.

To add the note, click the drop down menu under “Add Gift Note & Box”, select “Yes” and type your personal and heartfelt message into the Gift Note box that will appear below. 

Press Preview to view your message exactly as it will appear in the journal. 

(Please note: We cannot add a gift note or gift box after you place your order so make sure you choose that option prior to checkout.)

Planners

Step 1 - Pick your favorite cover, then press Personalize to begin customizing. 

Step 2 - Add a name to be included on the interior journal pages. Using a first name only reads best in the scriptures. Our printers have a 16 max character limit, so short 2-word names also work with a space in between. (Example: "Sara Anne" = 9 characters) Please make sure to enter the name as you want it to appear on the pages. 

Step 3 - Choose the month that your planner begins in the Start Date drop down. You will see all the months of 2020 listed as well as January 2021. Your 12-month planner can begin any of the months listed. (Example months: select January 2021 for a January 2021-December 2021 (traditional 2021 Planner), select May 2020 for a May 2020-April 2021 Planner, select September 2020 for a September 2020 - August 2021 Planner). 

Step 4 - Add an optional gift note to your planner. (This adds an additional $3). If you would like to add this option, click the drop down under "Add Gift Note & Box", select “Yes” and then continue writing your personal and heartfelt message. The gift message can be up to 750 characters and is printed and bound as part of the planner pages! A gift box is also included with the purchase of the gift note. (Please note: We cannot add a gift note or gift box after you place your order so make sure you choose that option prior to checkout.) 

Step 5 - Add an optional leather cover. (This adds an additional $35). If you would like to add a leather cover, click the drop down under “Add Leather Cover” and select from the colors listed: Black, Powder Blue, Tobacco Brown or Yellow.

Step 6 - Press Preview to view your name and optional gift note exactly as it will appear in the planner pages. Confirm everything is correct before adding to cart. Since each journal is custom made to order, we don't offer refunds so please verify all of your spelling, gift message, and options are correct before placing your order.

Step 7 - Add to Cart and continue to checkout.

Paper Sunday’s planners are spiral bound with a finished size of 5.5” x 8.5”. Additionally, each planner has 144 pages with 72 different personalized scriptures at the bottom of each page. Pages are lined on both the front & back. A protective plastic also cover is included for free!

Yes! After you select YES or NO for cover initials and enter your name for the interior pages, press the PREVIEW button to view your custom cover (if YES was selected) and some example pages with your name. Please double check your spelling before proceeding to checkout!

Yes! You can add a gift message which will be printed and bound as part of the journal pages! Your journal will also be delivered in a gift box when you choose to add a gift note.

To add the note, click the drop down menu under “Add Gift Note & Box”, select “Yes” and type your personal and heartfelt message into the Gift Note box that will appear below. 

Press Preview to view your message exactly as it will appear in the journal. 

(Please note: We cannot add a gift note or gift box after you place your order so make sure you choose that option prior to checkout.)

Production & Shipping

Your journal or planner will be customized and printed in 3 business days (M-F). Once your item has been produced, it will be shipped. 

Please allow us 2 business days to customize your journal prior to us shipping. Once your journal has been created, it will be shipped & arrive in 1-4 business days (based on the shipping speed you choose at checkout). You can learn more about our shipping & delivery times here.

It takes 2 business days to create your personalized journals and you will be emailed your shipping confirmation and tracking number from us. This email might end up in your email junk folder so please look through this to track your order.

The way our system works is that each order can be sent to only one location. Therefore, if you need to send journals to more than one location you will need to create a separate order for each. If you're going to make more than 3 separate orders at the same time, ask our support team for a free shipping discount code to use on all of your separate orders (tell them how many orders you're planning to make).

At this moment, we can only ship to USA postal addresses. However we are working on allowing international shipping & we will be able to ship anywhere in the world very soon. Stay tuned!

Orders

Because each of our journals is customized at the time you order (every single page is personalized with your name in it!) we do not offer any refunds.

In the unlikely event that the journal you receive isn't perfect or has errors, we will gladly process a full refund. But please verify all of your personalization options before placing your order (check for typos, etc).

After you place your order, the only thing we can change without having to cancel is your order shipping address (as long as it hasn't already been shipped). Outside of shipping changes, we can't make any additional changes. If there are additional changes, the only thing we can do is cancel & refund your initial order, then you'll have to redo a second order with your updated changes.

Unfortunately, the only way to add a leather cover to your journal or planner is through your original order. Sorry for any inconvenience this may cause.

Yes! We offer discounted pricing for orders of 5 or more. All journals & planners are eligible for this bulk discount (so you can mix & match to achieve the required quantity):

Quantity/Discount

Buy 5 - Receive 10% Off

Buy 10 - Receive 15% Off

Buy 20 - Receive 20% Off

Bulk discounts are automatically applied at checkout (no discount codes needed).

For large groups, teams or churches we can also customize the journal or planner covers & inside pages with your organization name, logo & more. Contact us to learn more, mention how many journals & when you plan to buy them.

We don't run sales or promotions often, but you can use code HISWORDSMYNAME to save 10% off your purchase!

About Us

Paper Sunday is husband and wife team, Kara and Bob Heckel. Kara founded Paper Sunday over 10 years ago with a desire to help people know God in a more personal way. Growing up in Texas, it was fairly common to see a church on every street corner. While many attended church regularly, few truly experienced God intimately. Her desire was for people to not just relegate God to Sunday mornings, but to allow Him into every day of the week, and every aspect of their lives. When knowledge of God moves from the head to the heart, joy abounds.

Bob and Kara love the opportunity to build relationships with each of their customers through phone calls and emails – the stories of how Paper Sunday has impacted others is truly the greatest blessing and encouragement to them. Based in Dallas, Texas with their two boys, they are always just a phone call or email away to answer questions, take prayer requests, or share encouragement.

Click here to learn more about Paper Sunday!

Paper Sunday™ has been around for over 17 years and has proudly personalized journals for over 25K customers! You can read our reviews here. Rest assured that you're purchasing from a reputable company that is here to serve you!

We also love hearing feedback on how we can improve our products, website, customer support & more. So please don't hesitate to let us know how we can do better.

P.S. - God Knows Your Name!

Yes! All Paper Sunday™ journals & planners are designed & produced in the USA. This allows us to have the highest quality printing & materials. Being based and operated in the USA allows extremely fast shipping options such as overnight and expedited shipping to our customers.

General

Yes we do! Once you place your 1st order with us, we automatically track how much you've spent with us. Based on on your order history, you'll be assigned to a tier (Bronze, Silver or Gold). These tiers are automatically assigned to you once you meet certain criteria (like placing your 2nd or 3rd order with us). These tiers are assigned to you for life & only go up! So once you rise up to being a Gold member, you'll remain a Gold member for life! Use your gold discount to buy more journals as gifts for friends & loved ones!

First - if you haven't already create your account here. Don't worry, our system automatically tracks how much you've spent with us even before creating your account. It's tied to your email. We track ALL of your orders for life. So it's recommended that you only use 1 email so everything is combined.

Second - Once you're logged in, you will see a message showing your VIP tier & your VIP discount.

To use your VIP discount, all you have to do is make sure you're logged in before placing your order. Don't worry, we can also refund you the difference if can't login or don't think things were discounted properly.

As a reminder, your tiers go up (never down) & are assigned to you for life. So once you reach our VIP gold level, you get the highest discount & get to use it on every order going forward.

Yes we do! We'd love to work with you & let you share our journals with your friends & followers. Please email ambassadors@papersunday.com & include links to your social media pages & your ideas for partnering with us.

Please go here to sign up. After you sign up, you should receive an email from kara@papersunday.com asking you to confirm that you want to subscribe. You have to click "Yes, I Want to Subscribe" in order to receive your devotionals.

Yes you can! You can shop our Amazon store here. And shop our Etsy store here. Shipping options & delivery times will be the exact same as what we currently offer on our website. Due to the limitations of Amazon & Etsy listings, we may not offer every product, cover or available personalization options on those channels. We also have to extend the production time to 4 business days (instead of 3). Our website will always have the most options available & faster order production, but we wanted to still give our customers a few more options to purchase on their preferred websites.

★ Customer Reviews

A Truly Unique Gift for Christians

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Such a beautiful gift with perfect timing!
Personalized journals
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Just what I Needed